Mobile Activation & Customer Experience Specialist

Comcast Technology Solutions; Rockford (IL); Hybrid; USD 21,000 - 26,000; Full time

Job summary

Comcast is seeking a Retail Service Associate in Rockford, IL to support customers across mobile activations, education, troubleshooting, and service escalations. You will help maintain a clean, efficient store and promote digital options to customers.

The role emphasizes hands-on device demonstrations, BYOD guidance, and friendly, knowledgeable service to ensure customers leave confident in Comcast products.

Qualifications

• Experience helping customers in a fast-paced retail environment.
• Ability to learn device features and explain them clearly.
• Willingness to upsell accessories and add-ons when appropriate.

Responsibilities

• Activate devices and assist BYOD setup for customers.
• Troubleshoot device or service issues and assist with escalations.
• Assist with SIM/eSIM activation and account security tasks.
• Support on-demand deliveries and upsell accessories when possible.
• Provide hands-on demonstrations and maintain store cleanliness.

Skills

Mobile Technology

Customer Service

Communication

Problem Solving

Teamwork

Adaptability

Education

High School Diploma / GED

Job description

Comcast is seeking a Retail Service Associate in Rockford, IL to support customers across mobile activations, education, troubleshooting, and service escalations. You will help maintain a clean, efficient store and promote digital options to customers.

The role emphasizes hands-on device demonstrations, BYOD guidance, and friendly, knowledgeable service to ensure customers leave confident in Comcast products.