Mobile Retail Specialist — Activations & Support

Comcast; Arlington Heights (IL); On-site; USD 23,000 - 26,000; Full time

Job summary

Comcast in Arlington Heights, IL is seeking a Retail Service Associate to support the store team with a best-in-class customer experience across mobile, operations, and transactions. You’ll be a go-to technical and operational resource, helping maintain a clean, efficient store environment and delivering confident product support.

You will assist with mobile activations, education, troubleshooting, and escalations, plus back-office tasks such as store resets, merchandising, and quick device

Qualifications

• High school diploma or GED required.
• Strong customer service and communication skills.
• Ability to learn Comcast products and digital tools.

Responsibilities

• Activate devices and educate customers on setup and options.
• Troubleshoot issues, assist with security and account recovery.
• Support store operations, merchandising, and express transactions.

Skills

Customer Focus

Workplace Organization

Teamwork

Technical Knowledge

Self Motivation

Critical Thinking

Problem Solving

Communication

Resilience

Professional Integrity

Education

High School Diploma

Job description

Comcast in Arlington Heights, IL is seeking a Retail Service Associate to support the store team with a best-in-class customer experience across mobile, operations, and transactions. You’ll be a go-to technical and operational resource, helping maintain a clean, efficient store environment and delivering confident product support.

You will assist with mobile activations, education, troubleshooting, and escalations, plus back-office tasks such as store resets, merchandising, and quick device