Retail Mobile Activation & Support Specialist

Comcast Technology Solutions; Springfield (IL); On-site; USD 23,000 - 25,000; Full time

Job summary

Comcast is seeking a Retail Service Associate for Xfinity Mobile in Springfield, IL. You will support the store team by delivering a best-in-class customer experience, handling mobile activations, education, troubleshooting, and daily store operations.

Responsibilities include assisting with BYOD setups, SIM/eSIM activation, device diagnostics, and processing returns, with a focus on customer satisfaction and merchandising standards.

Qualifications

• High School Diploma or GED required.
• 0–2 years of relevant work experience.

Responsibilities

• Mobile activations and customer education including BYOD setup and accessories upsell.
• Troubleshoot and resolve device/service issues; assist with account security and recovery.
• Activate and configure SIM/eSIM; perform device diagnostics; process returns/exchanges.

Skills

Communication

Critical Thinking

Problem Solving

Customer-Focused

Professional Integrity

Resilience

Self Motivation

Teamwork

Technical Knowledge

Workplace Organization

Education

High School Diploma / GED

Job description

Comcast is seeking a Retail Service Associate for Xfinity Mobile in Springfield, IL. You will support the store team by delivering a best-in-class customer experience, handling mobile activations, education, troubleshooting, and daily store operations.

Responsibilities include assisting with BYOD setups, SIM/eSIM activation, device diagnostics, and processing returns, with a focus on customer satisfaction and merchandising standards.