Customer-Experience Retail Specialist

External Ocean State Job Lot; North Pembroke (MA); On-site; USD 22,000 - 25,000; Part time

Benefits offered by this job

Discount

Wellbeing resources

Paid time off

Health & Wellness

FSA

Disability insurance

Accolade Care

Job summary

Ocean State Job Lot in North Pembroke, MA is seeking a Store Specialist to deliver outstanding customer service and manage point-of-sale operations while ensuring attractive merchandising and policy adherence. You will supervise assigned associates, coordinate breaks, and help maintain a safe, welcoming store environment.

The role requires part-time availability, including nights and weekends. Join a team that offers a strong discount, benefits, and opportunities for growth in a dynamic retail

Qualifications

• Prior retail merchandising, customer service and/or cashier experience in other retail environments is preferred.
• Basic math and reading skills, legible handwriting, and good verbal and written communication skills are required.
• Full-time associates in this role must have availability to work as needed by the business including nights and weekends.
• Must be 18 years of age or older.

Responsibilities

• Build lasting relationships by providing exceptional customer service through the T.R.E.A.T. model, fostering a welcoming environment.
• Assist customers with inquiries, locate items, complete purchases, handle transactions accurately, and perform advanced point-of-sale functions.
• Promote Company-wide customer initiatives (donations, loyalty programs, promotions).
• Maintain visually appealing displays, restock assigned areas, and merchandise new items according to Company guidelines.
• Train and coordinate assigned associates, manage breaks according to policy and regulations.
• Communicate issues and improvement opportunities to store leadership.
• Maintain a safe and organized environment for customers and associates through proactive maintenance and cleaning.
• Handle daily damages and returns according to established procedures.

Skills

Customer service

Cashier

Retail merchandising

Team supervision

Job description

Ocean State Job Lot in North Pembroke, MA is seeking a Store Specialist to deliver outstanding customer service and manage point-of-sale operations while ensuring attractive merchandising and policy adherence. You will supervise assigned associates, coordinate breaks, and help maintain a safe, welcoming store environment.

The role requires part-time availability, including nights and weekends. Join a team that offers a strong discount, benefits, and opportunities for growth in a dynamic retail