Retail Store Specialist — Customer Experience Leader

Ocean State; Leominster (MA); On-site; USD 22,000 - 23,000; Full time

Benefits offered by this job

30% Associate Discount

Wellbeing Time & Care.com Access

Generous Paid Time Off

Health & Wellness Benefits

Flexible Spending Account (FSA)

Short-Term Disability

Accolade Care

Job summary

Ocean State Job Lot in Leominster, MA is seeking a Store Specialist to deliver a welcoming customer experience, handle complex point-of-sale transactions, and keep merchandise looking sharp and well stocked in assigned areas.

You’ll mentor associates, support store leadership, and contribute to a fast-paced, safety-conscious environment. Eligible full-time associates receive a 30% discount, generous paid time off, comprehensive health benefits, and additional perks.

Qualifications

• Prior retail merchandising, customer service and/or cashier experience is preferred.
• Basic math and reading skills, legible handwriting, and good verbal and written communication.

Responsibilities

• Build lasting relationships by providing exceptional customer service.
• Assist customers with inquiries, locate items, complete purchases, and perform advanced POS functions.
• Promote company-wide customer initiatives (donations, loyalty programs, promotions).
• Maintain displays, restock areas, and merchandise new items according to guidelines.
• Train and coordinate associates, manage breaks per policy.

Skills

Retail experience

Customer service

Cashier

Job description

Ocean State Job Lot in Leominster, MA is seeking a Store Specialist to deliver a welcoming customer experience, handle complex point-of-sale transactions, and keep merchandise looking sharp and well stocked in assigned areas.

You’ll mentor associates, support store leadership, and contribute to a fast-paced, safety-conscious environment. Eligible full-time associates receive a 30% discount, generous paid time off, comprehensive health benefits, and additional perks.