Customer Experience & Store Merchandising Specialist

Ocean-State-Job-Lot; Bedford (MA); On-site; USD 22,000 - 23,000; Part time

Benefits offered by this job

30% Associate Discount

Wellbeing Time & Care.com Access

Paid Time Off

Health & Wellness

Flexible Spending Account (FSA)

Short-Term Disability

Accolade Care

Job summary

Ocean State Job Lot in Bedford, MA is hiring a Store Specialist to enhance the customer experience. You will handle customer inquiries, process complex POS transactions, and ensure merchandising standards across assigned areas.

You will supervise and coordinate associates to maintain store operations in a fast-paced retail setting. This role requires strong communication, basic math, and the ability to work nights and weekends.

Qualifications

• Retail merchandising, customer service or cashier experience preferred.
• Basic math and reading skills, legible handwriting, and good verbal and written communication.
• Full-time associates must be available to work nights and weekends.
• Must be 18 years of age or older.

Responsibilities

• Build relationships through exceptional customer service using the T.R.E.A.T. model.
• Assist customers with inquiries, locate items, complete purchases, handle transactions accurately, and perform advanced point-of-sale functions.
• Promote company initiatives (donations, loyalty programs, promotions).
• Maintain visually appealing displays, restock assigned areas, and merchandise new items according to guidelines.
• Train and coordinate assigned associates, manage breaks according to policy and regulations.
• Communicate issues and improvement opportunities to store leadership.
• Maintain a safe and organized environment and handle damages and returns per procedures.

Skills

Retail experience

Customer service

Cashier experience

Job description

Ocean State Job Lot in Bedford, MA is hiring a Store Specialist to enhance the customer experience. You will handle customer inquiries, process complex POS transactions, and ensure merchandising standards across assigned areas.

You will supervise and coordinate associates to maintain store operations in a fast-paced retail setting. This role requires strong communication, basic math, and the ability to work nights and weekends.