Retail Merchandiser & Customer Experience Specialist

Total Wine & More; Laurel (MD); On-site; USD 19,286 - 27,552; Full time

Benefits offered by this job

Paid Time Off

Store discounts

Health care plans

401(k)

Job summary

Total Wine & More is seeking a Merchandiser to support inventory, displays, and in-store service. You will welcome customers, assist with product information, and help fulfill online orders and curbside/delivery requests when needed.

Ideal candidates have 1–3 years in retail, familiarity with POS systems, and the ability to work evenings/weekends. This role involves lifting, stocking, and maintaining store standards in a fast-paced environment.

Qualifications

• High school diploma or equivalent preferred.
• 1–3 years of experience; 1+ years retail preferred.
• Familiarity with point-of-sale systems and inventory management software.
• Ability to work a flexible schedule including evenings and weekends.

Responsibilities

• Maximize product inventory, including processing freight, organizing inventory, stocking merchandise, building displays, and supporting digital operations such as fulfilling orders.
• Deliver friendly, personalized service by greeting customers and providing product information.
• Participate in wine, spirits, and beer training to build product knowledge.
• Maintain knowledge of advertisements, promotions, and loyalty programs.
• Maintain store safety and cleanliness; comply with alcohol sale laws.

Skills

Customer service

Retail experience

POS familiarity

Product knowledge

Education

High school diploma or equivalent

Tools

Inventory management software

Point-of-sale systems

Job description

Total Wine & More is seeking a Merchandiser to support inventory, displays, and in-store service. You will welcome customers, assist with product information, and help fulfill online orders and curbside/delivery requests when needed.

Ideal candidates have 1–3 years in retail, familiarity with POS systems, and the ability to work evenings/weekends. This role involves lifting, stocking, and maintaining store standards in a fast-paced environment.