Merchandiser & Customer Experience Associate

Total-Wine-; Lansing (MI); On-site; USD 2,090,000 - 2,965,000; Full time

Benefits offered by this job

Paid Time Off

Store discounts

Health care plans (medical, dental, or

401(k), HSA, FSA

Job summary

Total Wine & More is seeking Store Merchandisers who will maximize inventory, stock merchandise, build displays, and support online operations, including curbside pickup and deliveries where needed.

The role emphasizes delivering exceptional customer service, greeting customers, and sharing product knowledge, with a flexible schedule including evenings and weekends. Training on wine, spirits, and beer, plus benefits, are offered.

Qualifications

• High school diploma or equivalent preferred.
• 1-3 years of experience in retail preferred.
• Familiarity with point-of-sale systems and inventory management software.
• Ability to work a flexible schedule including evenings and weekends.
• Must be 21 years of age or older.

Responsibilities

• Maximize product inventory, process freight, stock merchandise and build displays.
• Assist with in-store and curbside pickup and delivery if assigned.
• Provide excellent customer service and build relationships with customers.
• Maintain knowledge of promotions, loyalty programs and safety standards.
• Load and deliver orders safely when required.

Skills

Customer service

Merchandising

Inventory management

POS systems

Education

High school diploma or equivalent

Tools

Inventory software

Job description

Total Wine & More is seeking Store Merchandisers who will maximize inventory, stock merchandise, build displays, and support online operations, including curbside pickup and deliveries where needed.

The role emphasizes delivering exceptional customer service, greeting customers, and sharing product knowledge, with a flexible schedule including evenings and weekends. Training on wine, spirits, and beer, plus benefits, are offered.