Retail Lead — Data-Driven Fan Experience & Ops

Fanatics; Madison (WI); Vor Ort; USD 50.000 - 70.000; Vollzeit

Zusammenfassung

Fanatics is seeking a Retail Lead to drive daily operations, sales, and fan experiences across venues and stores. The role emphasizes bold leadership, data-driven insights, and hands-on coaching of Retail Associates to deliver an exceptional fan experience.

You will partner with leadership to set expectations, train staff, and execute in-game and post-game support with a relentless, team-first mindset. This role requires flexibility for events and games.

Qualifikationen

• Must be at least 18 years of age.
• Previous retail, customer service, or hospitality experience preferred.
• Ability to work a flexible schedule, including evenings, weekends, holidays, home games, and special events.
• Reliable attendance and punctuality.
• Strong communication, interpersonal, and teamwork skills.
• Ability to stand, walk, bend, and move throughout scheduled shifts, as well as lift, carry, and move merchandise weighing up to 25 pounds.
• Maintain a professional appearance and represent the Fanatics brand positively.

Aufgaben

• Drive sales results by consistent execution of daily operations.
• Support back of house operations; maintain stockroom organization.
• Knowledge of retail operation systems including OpSuite5.0, POS and CAYAN.
• Partner with Leadership team when making decisions including revenue targets, per cap and UPT.
• Work with Retail Associates to ensure an exemplary fan experience.

Kenntnisse

Strong communication

Interpersonal skills

Teamwork

Ausbildung

High school diploma or equivalent experience

Tools

OpSuite5.0

POS

CAYAN

Jobbeschreibung

Fanatics is seeking a Retail Lead to drive daily operations, sales, and fan experiences across venues and stores. The role emphasizes bold leadership, data-driven insights, and hands-on coaching of Retail Associates to deliver an exceptional fan experience.

You will partner with leadership to set expectations, train staff, and execute in-game and post-game support with a relentless, team-first mindset. This role requires flexibility for events and games.