Retail Lead — Bold Ops & Fan Experience

Fanatics; Minneapolis (MN); On-site; USD 22,000 - 31,000; Full time

Job summary

Fanatics is seeking a Retail Lead to drive daily operations and deliver fan experiences at home games and events. Leverage data, automation, and leadership to achieve sales targets with strong frontline execution.

The role requires flexibility for evenings, weekends and special events, plus training and coaching of Retail Associates to maintain exemplary fan service across all shifts.

Qualifications

• Must be at least 18 years of age.
• Previous retail, customer service, or hospitality experience preferred.
• Ability to work a flexible schedule, including evenings, weekends, holidays, home games, and events.
• Reliable attendance and punctuality.
• Strong communication, interpersonal, and teamwork skills.
• Ability to stand, walk, bend, and move; lift up to 25 pounds.
• Maintain a professional appearance and represent the Fanatics brand positively.
• High school diploma or equivalent experience preferred.

Responsibilities

• Drive sales results by consistent execution of daily operations.
• Support back of house operations; maintain stockroom organization.
• Knowledge of retail operation systems including OpSuite5.0, POS, and CAYAN.
• Partner with Leadership on revenue targets, per cap and UPT.
• Work with Retail Associates to ensure an exemplary fan experience.
• Perform Manager on Duty responsibilities as needed.
• Collaborate cross-functionally to drive shared goals and team outcomes.

Skills

Retail experience

Customer service

Hospitality

Flexible schedule

Punctuality

Communication

Teamwork

Mobility

Appearance

Education

High school diploma or equivalent

Tools

OpSuite5.0

POS

CAYAN

Job description

Fanatics is seeking a Retail Lead to drive daily operations and deliver fan experiences at home games and events. Leverage data, automation, and leadership to achieve sales targets with strong frontline execution.

The role requires flexibility for evenings, weekends and special events, plus training and coaching of Retail Associates to maintain exemplary fan service across all shifts.