Retail Lead: Game-Day Ops & Fan Experience

Fanatics; Cincinnati (OH); On-site; USD 38,000 - 52,000; Full time

Job summary

Fanatics is seeking a Retail Lead to drive fan-focused operations and sales across home game shifts, pre-game, in-game, and post-game support. You will leverage data, automation, and AI-enabled insights to exceed performance targets and ensure an exceptional fan experience.

The role emphasizes leadership, training, and collaboration with cross-functional teams in a fast-paced environment. The position requires a flexible schedule including evenings, weekends, holidays, and events, with strong

Qualifications

• Must be at least 18 years of age.
• Previous retail, customer service, or hospitality experience preferred.
• Ability to work a flexible schedule, including evenings, weekends, holidays, home games, and special events.
• Reliable attendance and punctuality.
• Strong communication, interpersonal, and teamwork skills.
• Ability to work effectively in a fast-paced, team-oriented environment.
• Ability to stand, walk, bend, and move throughout scheduled shifts, as well as lift, carry, and move merchandise weighing up to 25 pounds.
• Maintain a professional appearance and represent the Fanatics brand positively.

Responsibilities

• Drive sales results by consistent execution of daily operations.
• Support back of house operations; maintain stockroom organization.
• Knowledge of retail operation systems including OpSuite5.0 (online inventory manager), POS (point of sales) and CAYAN (credit card machines).
• Partner with Leadership team when making decisions including but not limited to; revenue targets, per cap and UPT (unit per time).
• Work with Retail Associates to ensure an exemplary fan experience.
• Communicate expectations for assignments and projects to Retail Associates.
• Provide training and assistance to Retail Associates as required.
• Coach Retail Associates based on observed job performance and knowledge of operational excellence to ensure an exemplary fan experience.
• Understands Fanatics Values and how they relate to their role.
• Perform 'Manager on Duty responsibilities' as needed.
• Identify opportunities to improve processes, products, or fan experiences.
• Apply creative thinking and new approaches to solve complex challenges.
• Act with urgency and adapt quickly in a fast-paced, high-growth environment.
• Collaborate cross-functionally to drive shared goals and team outcomes.
• Build strong partnerships across the organization to deliver results.

Skills

Customer service

Communication

Interpersonal skills

Teamwork

Attendance & punctuality

Fast-paced environment

Physical stamina

Professional appearance

Education

High school diploma or equivalent

Job description

Fanatics is seeking a Retail Lead to drive fan-focused operations and sales across home game shifts, pre-game, in-game, and post-game support. You will leverage data, automation, and AI-enabled insights to exceed performance targets and ensure an exceptional fan experience.

The role emphasizes leadership, training, and collaboration with cross-functional teams in a fast-paced environment. The position requires a flexible schedule including evenings, weekends, holidays, and events, with strong