Retail Lead: Fan-Obsessed Ops & Bold Leadership

Fanatics Collectibles; Miami (FL); On-site; USD 42,000 - 60,000; Full time

Job summary

Fanatics Commerce is seeking a Retail Lead to drive business and fan impact through bold leadership and execution excellence. You will leverage data, automation, and AI-enabled insights to optimize daily operations during home games and events.

Responsibilities include managing front-end and back-end processes, coaching retail staff, and partnering with leadership on targets like revenue, per cap, and unit per time. This role demands flexibility and a relentless guest-focused mindset.

Qualifications

• Must be at least 18 years of age.
• Retail, customer service, or hospitality experience preferred.
• Ability to work a flexible schedule, including evenings, weekends, holidays, home games, and special events.
• Reliable attendance and punctuality.
• Strong communication, interpersonal, and teamwork skills.
• Ability to stand, walk, bend, and move throughout scheduled shifts, and lift up to 25 pounds.
• Maintain a professional appearance and represent the Fanatics brand positively.

Responsibilities

• Drive sales results by consistent execution of daily operations.
• Support back of house operations; maintain stockroom organization.
• Knowledge of retail operation systems including OpSuite5.0, POS, and CAYAN.
• Partner with Leadership on decisions including revenue targets, per cap and UPT.
• Work with Retail Associates to ensure an exemplary fan experience.
• Perform Manager on Duty responsibilities as needed.
• Coach Retail Associates based on observed performance and operational excellence.

Skills

Retail experience

Customer service

Communication skills

Teamwork

Education

High school diploma or equivalent

Job description

Fanatics Commerce is seeking a Retail Lead to drive business and fan impact through bold leadership and execution excellence. You will leverage data, automation, and AI-enabled insights to optimize daily operations during home games and events.

Responsibilities include managing front-end and back-end processes, coaching retail staff, and partnering with leadership on targets like revenue, per cap, and unit per time. This role demands flexibility and a relentless guest-focused mindset.