Retail Lead - Fan Experience & Store Ops

Fanatics Collectibles; Madison (WI); On-site; USD 42,000 - 62,000; Full time

Job summary

Fanatics Commerce is seeking a Retail Lead to drive sales and fan experience through bold leadership and operational excellence. The role emphasizes execution of daily retail operations, stockroom management, and proficiency with systems like OpSuite5.0 and POS to optimize performance.

It also requires coaching Retail Associates, providing training, and partnering with leadership on revenue targets while maintaining an exemplary fan experience during home games and events.

Qualifications

• Must be at least 18 years of age.
• Previous retail, customer service, or hospitality experience preferred.
• Ability to work a flexible schedule, including evenings, weekends, holidays, home games, and special events.
• Reliable attendance and punctuality.
• Strong communication, interpersonal, and teamwork skills.
• Ability to stand, walk, bend, and move throughout scheduled shifts, as well as lift, carry, and move merchandise weighing up to 25 pounds.

Responsibilities

• Drive sales results by consistent execution of daily operations.
• Support back of house operations; maintain stockroom organization.
• Knowledge of retail operation systems including OpSuite5.0, POS and CAYAN.
• Partner with Leadership team when making decisions including revenue targets, per cap and UPT.
• Work with Retail Associates to ensure an exemplary fan experience.

Skills

Customer service

Retail leadership

Teamwork

Flexibility

Strong communication

Education

High school diploma

Tools

OpSuite5.0

POS

CAYAN

Job description

Fanatics Commerce is seeking a Retail Lead to drive sales and fan experience through bold leadership and operational excellence. The role emphasizes execution of daily retail operations, stockroom management, and proficiency with systems like OpSuite5.0 and POS to optimize performance.

It also requires coaching Retail Associates, providing training, and partnering with leadership on revenue targets while maintaining an exemplary fan experience during home games and events.