Retail Lead: Fan Experience & Game Day Ops

Fanatics Inc.; Detroit (MI); On-site; USD 42,000 - 64,000; Full time

Job summary

Fanatics is seeking a Retail Lead to drive fan-focused results through bold leadership and operational excellence. You will oversee daily store activities, ensure accurate inventory, and support guest experiences across game days and events.

You will train and coach Retail Associates, coordinate with leadership on targets, and execute on the Fanatics standards for service, speed, and reliability in a fast-paced environment.

Qualifications

• Must be at least 18 years old.
• Prior retail, customer service, or hospitality experience preferred.
• Ability to work a flexible schedule including evenings, weekends, and holidays.
• Reliable attendance and punctuality.
• Strong communication and teamwork skills.
• Ability to stand and lift up to 25 pounds.

Responsibilities

• Drive sales through consistent execution of daily operations.
• Support back of house operations and stockroom organization.
• Provide training and coaching to Retail Associates.
• Perform Manager on Duty responsibilities as needed.
• Collaborate with leadership to meet revenue targets.

Skills

Retail experience

Customer service

Team leadership

Communication skills

Flexible schedule

Education

High school diploma or equivalent

Tools

OpSuite5.0

POS

CAYAN

Job description

Fanatics is seeking a Retail Lead to drive fan-focused results through bold leadership and operational excellence. You will oversee daily store activities, ensure accurate inventory, and support guest experiences across game days and events.

You will train and coach Retail Associates, coordinate with leadership on targets, and execute on the Fanatics standards for service, speed, and reliability in a fast-paced environment.