Retail Lead: Fan Experience & Operations

Fanatics Betting & Gaming; Baton Rouge (LA); On-site; USD 42,000 - 68,000; Full time

Job summary

Fanatics Commerce is seeking a Retail Lead to drive sales and fan experiences across game days and daily operations. You will oversee front and back-of-house activities, train staff, and ensure stock integrity using OpSuite5.0, POS, and CAYAN systems.

A bold, fast-paced mindset helps you partner with leadership to hit targets and deliver outstanding guest service. Ideal candidates bring 18+ years, prior retail or service experience, flexible availability for evenings, weekends, and events, and a

Qualifications

• Must be at least 18 years of age.
• Prior retail, customer service, or hospitality experience preferred.
• Ability to work a flexible schedule including evenings, weekends, holidays, home games, and special events.
• Reliable attendance and punctuality.
• Strong communication, interpersonal, and teamwork skills.
• Ability to stand, walk, bend, and move throughout shifts, and lift up to 25 pounds.
• Maintain a professional appearance and represent the Fanatics brand positively.

Responsibilities

• Drive sales results by consistent execution of daily operations
• Support back of house operations; maintain stockroom organization
• Knowledge of retail operation systems including but not limited to OpSuite5.0 (online inventory manager), POS (point of sales) and CAYAN (credit card machines)
• Partner with Leadership team when making decisions including but not limited to; revenue targets, per cap and UPT (unit per time)
• Work with Retail Associates to ensure an exemplary fan experience
• Communicate expectations for assignments and projects to Retail Associates
• Provide training and assistance to Retail Associates as required
• Coach Retail Associates based on observed job performance and knowledge of operational excellence to ensure an exemplary fan experience
• Understands Fanatics Values and how they relate to their role
• Perform 'Manager on Duty responsibilities' as needed
• Identify opportunities to improve processes, products, or fan experiences
• Apply creative thinking and new approaches to solve complex challenges
• Act with urgency and adapt quickly in a fast-paced, high-growth environment
• Collaborate cross-functionally to drive shared goals and team outcomes
• Build strong partnerships across the organization to deliver results

Skills

Customer service

Flexible schedule

Strong communication

Teamwork

Stand for long shifts

Physical stamina

Education

High school diploma or equivalent experience

Job description

Fanatics Commerce is seeking a Retail Lead to drive sales and fan experiences across game days and daily operations. You will oversee front and back-of-house activities, train staff, and ensure stock integrity using OpSuite5.0, POS, and CAYAN systems.

A bold, fast-paced mindset helps you partner with leadership to hit targets and deliver outstanding guest service. Ideal candidates bring 18+ years, prior retail or service experience, flexible availability for evenings, weekends, and events, and a