Retail Lead — Fan Experience & Operations Leader (Flexible Schedule)

Fanatics; Baton Rouge (LA); On-site; USD 36,000 - 54,000; Full time

Job summary

Fanatics is seeking a Retail Lead to drive sales and support daily operations across our fan-first environment. You will manage back-of-house activities, ensure stockroom organization, and leverage OpSuite5.0, POS, and CAYAN to deliver a seamless guest experience.

You will coach Retail Associates, coordinate with leadership on targets, and take on Manager on Duty duties as needed, in a fast-paced, high-growth setting.

Qualifications

• Must be at least 18 years of age.
• Previous retail, customer service, or hospitality experience preferred.
• Ability to work a flexible schedule, including evenings, weekends, holidays, home games, and special events.
• Reliable attendance and punctuality.
• Strong communication, interpersonal, and teamwork skills.
• Ability to stand, walk, bend, and move throughout scheduled shifts, as well as lift, carry, and move merchandise weighing up to 25 pounds.
• Maintain a professional appearance and represent the Fanatics brand positively.

Responsibilities

• Drive sales results by consistent execution of daily operations.
• Support back of house operations; maintain stockroom organization.
• Knowledge of retail operation systems including OpSuite5.0, POS and CAYAN.
• Partner with Leadership team when making decisions including revenue targets, per cap and UPT.
• Work with Retail Associates to ensure an exemplary fan experience.
• Communicate expectations for assignments and projects to Retail Associates.
• Provide training and assistance to Retail Associates as required.
• Coach Retail Associates based on observed job performance and knowledge of operational excellence.
• Perform ‘Manager on Duty’ responsibilities as needed.

Skills

Retail experience

Customer service

Hospitality experience

Communication

Teamwork

Punctuality

Professional appearance

Education

High school diploma or equivalent

Tools

OpSuite5.0

POS

CAYAN

Job description

Fanatics is seeking a Retail Lead to drive sales and support daily operations across our fan-first environment. You will manage back-of-house activities, ensure stockroom organization, and leverage OpSuite5.0, POS, and CAYAN to deliver a seamless guest experience.

You will coach Retail Associates, coordinate with leadership on targets, and take on Manager on Duty duties as needed, in a fast-paced, high-growth setting.