Retail Lead, Fan Experience & Store Ops

Fanatics Inc.; Newark (NJ); On-site; USD 26,000 - 34,000; Full time

Job summary

Fanatics Inc. in Newark, NJ, seeks a Retail Lead for Fanatics Commerce to drive daily operations and fan satisfaction during home games and events. You will lead frontline teams, manage stockroom and in-store processes, and use OpSuite5.0, POS, and CAYAN to ensure accurate inventory and seamless checkout.

This role requires flexible scheduling, strong communication, and a relentlessly guest-focused mindset to build championship teams.

Qualifications

• Must be at least 18 years of age.
• Previous retail, customer service, or hospitality experience preferred.
• Ability to work a flexible schedule, including evenings, weekends, holidays, home games, and special events.
• Reliable attendance and punctuality.
• Strong communication, interpersonal, and teamwork skills.
• Ability to work effectively in a fast-paced, team-oriented environment.
• Ability to stand, walk, bend, and move merchandise weighing up to 25 pounds.
• Maintain a professional appearance and represent the Fanatics brand positively.

Responsibilities

• Drive sales results by consistent execution of daily operations
• Support back of house operations; maintain stockroom organization
• Knowledge of retail operation systems including OpSuite5.0, POS, and CAYAN
• Partner with Leadership to make decisions on revenue targets, per cap and UPT
• Work with Retail Associates to ensure an exemplary fan experience
• Provide training and assistance to Retail Associates
• Coach Retail Associates on performance and guidance
• Perform Manager on Duty responsibilities as needed

Skills

Retail experience

Customer service

Strong communication

Teamwork

Flexible schedule

Attendance

Education

High school diploma or equivalent

Tools

OpSuite5.0

POS systems

CAYAN

Job description

Fanatics Inc. in Newark, NJ, seeks a Retail Lead for Fanatics Commerce to drive daily operations and fan satisfaction during home games and events. You will lead frontline teams, manage stockroom and in-store processes, and use OpSuite5.0, POS, and CAYAN to ensure accurate inventory and seamless checkout.

This role requires flexible scheduling, strong communication, and a relentlessly guest-focused mindset to build championship teams.