Retail Lead: Fan Experience & Ops Leader

Fanatics Commerce; Newark (NJ); On-site; USD 28,000 - 34,000; Full time

Job summary

Fanatics Commerce in Newark, NJ is seeking a Retail Lead to drive sales and fan engagement through expert daily operations and data-informed decisions. You will support back-of-house tasks, manage stockroom organization, and collaborate with leadership on revenue targets and metrics to elevate the fan experience.

The role requires strong communication, teamwork, and the ability to lead by example in a fast-paced environment, with shifts that may include evenings, weekends, home games, and events.

Qualifications

• Must be at least 18 years of age.
• Previous retail, customer service, or hospitality experience preferred.
• Ability to work a flexible schedule, including evenings, weekends, holidays, home games, and special events.
• Reliable attendance and punctuality.
• Strong communication, interpersonal, and teamwork skills.
• Ability to stand, walk, bend, and move throughout scheduled shifts, and lift up to 25 pounds.

Responsibilities

• Drive sales results by consistent execution of daily operations.
• Support back of house operations; maintain stockroom organization.
• Work with leadership to meet revenue targets, per cap and UPT.
• Provide training and assistance to Retail Associates as required.
• Coach Retail Associates to ensure an exemplary fan experience.

Skills

Communication skills

Teamwork

Customer service

Flexible schedule

Stamina

Education

High school diploma or equivalent

Tools

OpSuite5.0 inventory manager

POS systems

CAYAN credit card machines

Job description

Fanatics Commerce in Newark, NJ is seeking a Retail Lead to drive sales and fan engagement through expert daily operations and data-informed decisions. You will support back-of-house tasks, manage stockroom organization, and collaborate with leadership on revenue targets and metrics to elevate the fan experience.

The role requires strong communication, teamwork, and the ability to lead by example in a fast-paced environment, with shifts that may include evenings, weekends, home games, and events.