Retail Lead: Fan Experience & Operations Leader

Fanatics Inc.; New Orleans (LA); On-site; USD 40,000 - 60,000; Full time

Job summary

Fanatics Commerce, based in New Orleans, seeks a Retail Lead to drive sales and deliver an exceptional fan experience through bold leadership and execution. You will collaborate with leadership, train staff, and manage daily operations, including stock control and backend systems, to support in-game and event-driven crowds.

The role requires a solid background in retail or customer service, the ability to work flexible hours, and strong communication in a fast-paced environment.

Qualifications

• Minimum 18 years old.
• Retail, customer service, or hospitality experience preferred.
• Flexible schedule including evenings, weekends, holidays and events.
• Reliable attendance and punctuality.
• Strong communication and teamwork skills.
• Ability to stand and move during shifts and lift up to 25 pounds.
• High school diploma or equivalent preferred.

Responsibilities

• Drive sales through consistent daily operations and guest service.
• Support back-of-house and stockroom organization.
• Train and coach Retail Associates for excellent fan experiences.
• Perform Manager on Duty responsibilities as needed.
• Operate and learn retail systems (OpSuite5.0, POS, CAYAN).

Skills

Retail experience

Customer service

Communication

Teamwork

Attendance & punctuality

Education

High school diploma or equivalent

Tools

OpSuite5.0

POS systems

CAYAN card machines

Job description

Fanatics Commerce, based in New Orleans, seeks a Retail Lead to drive sales and deliver an exceptional fan experience through bold leadership and execution. You will collaborate with leadership, train staff, and manage daily operations, including stock control and backend systems, to support in-game and event-driven crowds.

The role requires a solid background in retail or customer service, the ability to work flexible hours, and strong communication in a fast-paced environment.