Retail Lead - Fan Experience & Store Ops

Fanatics; Chicago (IL); On-site; USD 25,000 - 30,000; Full time

Job summary

Fanatics is hiring a Lead in Chicago to drive daily operations, deliver fan-centric service, and support back-of-house activities. The role emphasizes bold leadership, data-driven decisions, and a relentless mindset to improve sales and guest satisfaction.

You will train and coach Retail Associates, manage stockroom organization, and collaborate with leadership on revenue targets, per cap, and unit per time, ensuring a top-tier fan experience at events and retail locations.

Qualifications

• Must be at least 18 years of age.
• Retail, customer service or hospitality experience preferred.
• Ability to work a flexible schedule, including evenings, weekends, holidays, home games and events.
• Reliable attendance and punctuality.
• Strong communication, interpersonal and teamwork skills.
• Ability to stand, walk, bend and move, and lift up to 25 pounds.
• Professional appearance and representation of the Fanatics brand.

Responsibilities

• Drive sales results by consistent execution of daily operations.
• Support back of house operations; maintain stockroom organization.
• Operate retail systems: OpSuite5.0, POS, and CAYAN.
• Partner with Leadership on decisions including revenue targets and UPT.
• Collaborate with Retail Associates to ensure an exemplary fan experience.
• Perform Manager on Duty responsibilities as needed.

Skills

Retail experience

Customer service

Hospitality experience

Flexible schedule

Attendance & punctuality

Communication

Teamwork

Physical stamina

Education

High school diploma or equivalent

Job description

Fanatics is hiring a Lead in Chicago to drive daily operations, deliver fan-centric service, and support back-of-house activities. The role emphasizes bold leadership, data-driven decisions, and a relentless mindset to improve sales and guest satisfaction.

You will train and coach Retail Associates, manage stockroom organization, and collaborate with leadership on revenue targets, per cap, and unit per time, ensuring a top-tier fan experience at events and retail locations.