Retail Lead - Data-Driven Fan Experience & Ops

Fanatics Collectibles; Indianapolis (IN); On-site; USD 45,000 - 70,000; Full time

Job summary

Fanatics Commerce is hiring a Retail Lead to drive both sales results and fan experience across game days and regular operations. You will lead daily activities, coordinate with leadership on targets, and ensure stockroom readiness while supporting a fast-paced environment.

Ideal candidates bring retail or hospitality background, strong communication, and the ability to train and mentor Retail Associates to deliver exemplary fan service at all times.

Qualifications

• Must have experience in a fast-paced retail environment.
• Strong customer service and interpersonal skills are essential.
• Ability to adapt to a varied schedule including evenings, weekends, and events.

Responsibilities

• Drive sales through consistent daily operations and fan experience excellence.
• Oversee back-of-house activities and stockroom organization.
• Coordinate with leadership on targets, per cap, and unit performance.
• Provide training and coaching to Retail Associates to uphold service standards.
• Perform Manager on Duty responsibilities as needed.

Skills

Retail experience

Customer service

Hospitality background

Flexible schedule

Communication & teamwork

Education

High school diploma

Job description

Fanatics Commerce is hiring a Retail Lead to drive both sales results and fan experience across game days and regular operations. You will lead daily activities, coordinate with leadership on targets, and ensure stockroom readiness while supporting a fast-paced environment.

Ideal candidates bring retail or hospitality background, strong communication, and the ability to train and mentor Retail Associates to deliver exemplary fan service at all times.