Retail Lead: Fan Experience & Operations

Fanatics Collectibles; Cincinnati (OH); On-site; USD 38,000 - 54,000; Full time

Job summary

Fanatics Commerce is seeking a Retail Lead to drive sales and fan experience through bold leadership and execution excellence. The role involves leveraging data, automation, and in-game operations to support home games and events.

You will oversee front-line staff, coordinate with leadership on targets, and ensure operational excellence across inventory, POS, and compliance with Fanatics values. Join a dynamic, fast-paced team delivering championship experiences.

Qualifications

• Must be at least 18 years of age.
• Previous retail, customer service, or hospitality experience preferred.
• Ability to work a flexible schedule, including evenings, weekends, holidays, home games, and special events.
• Reliable attendance and punctuality.
• Strong communication, interpersonal, and teamwork skills.
• Ability to stand, walk, bend, and move throughout scheduled shifts, as well as lift, carry, and move merchandise weighing up to 25 pounds.
• Maintain a professional appearance and represent the Fanatics brand positively.

Responsibilities

• Drive sales results by consistent execution of daily operations.
• Support back of house operations; maintain stockroom organization.
• Knowledge of retail operation systems including but not limited to OpSuite5.0 (online inventory manager), POS (point of sales) and CAYAN (credit card machines).
• Partner with Leadership team when making decisions including but not limited to; revenue targets, per cap and UPT (unit per time).
• Work with Retail Associates to ensure an exemplary fan experience.
• Communicate expectations for assignments and projects to Retail Associates.
• Provide training and assistance to Retail Associates as required.
• Coach Retail Associates based on observed job performance and knowledge of operational excellence to ensure an exemplary fan experience.
• Understands Fanatics Values and how they relate to their role.
• Perform ‘Manager on Duty responsibilities’ as needed.

Skills

Customer service

Communication

Teamwork

Flexibility

Attendance

Professional appearance

Education

High School Diploma

Job description

Fanatics Commerce is seeking a Retail Lead to drive sales and fan experience through bold leadership and execution excellence. The role involves leveraging data, automation, and in-game operations to support home games and events.

You will oversee front-line staff, coordinate with leadership on targets, and ensure operational excellence across inventory, POS, and compliance with Fanatics values. Join a dynamic, fast-paced team delivering championship experiences.