Retail Lead: Fan Experience & Ops Leader

Fanatics Commerce; Cincinnati (OH); On-site; USD 42,000 - 66,000; Full time

Job summary

Fanatics Commerce is seeking a Retail Lead to drive business and fan impact through bold leadership and execution excellence. You will leverage data, automation, and AI-enabled insights to support home game shifts and operational coverage across pre-game, in-game, and post-game periods.

Responsibilities include delivering results through bold capabilities, coaching Retail Associates, and ensuring an exemplary fan experience in a fast-paced environment.

Qualifications

• Must be at least 18 years old.
• Previous retail, customer service, or hospitality experience preferred.
• Ability to work a flexible schedule, including evenings, weekends, holidays, home games, and special events.
• Reliable attendance and punctuality.
• Strong communication, interpersonal, and teamwork skills.
• Ability to stand, walk, bend, and move throughout scheduled shifts, and lift up to 25 pounds.

Responsibilities

• Drive sales results by consistent execution of daily operations.
• Support back of house operations; maintain stockroom organization.
• Coordinate with leadership on decisions including revenue targets, per cap and UPT.
• Work with Retail Associates to ensure an exemplary fan experience.
• Provide training and guidance to Retail Associates as required.
• Perform Manager on Duty responsibilities as needed.
• Identify opportunities to improve processes and fan experiences.

Skills

Retail operations

Customer service

Communication

Teamwork

Punctuality

Flexibility

Education

High school diploma or equivalent

Tools

OpSuite5.0

POS

CAYAN

Job description

Fanatics Commerce is seeking a Retail Lead to drive business and fan impact through bold leadership and execution excellence. You will leverage data, automation, and AI-enabled insights to support home game shifts and operational coverage across pre-game, in-game, and post-game periods.

Responsibilities include delivering results through bold capabilities, coaching Retail Associates, and ensuring an exemplary fan experience in a fast-paced environment.