Retail Lead — Fan Experience & Ops

Fanatics Collectibles

Chicago (IL)

On-site

USD 25,000 - 34,000

Full time

14 days+

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Job summary

Fanatics Commerce is seeking a Retail Lead in Chicago to drive sales through daily operations and outstanding fan service. Responsibilities include supporting back-of-house functions, stockroom organization, and leveraging retail systems such as OpSuite5.0, POS, and CAYAN to optimize performance.

You will partner with leadership to meet revenue targets and improve metrics like per cap and UPT, while training and guiding Retail Associates to deliver an exceptional fan experience on game days and

Qualifications

Must be at least 18 years of age.
Previous retail, customer service, or hospitality experience preferred.
Ability to work a flexible schedule, including evenings, weekends, holidays, home games, and special events.
Reliable attendance and punctuality.
Strong communication, interpersonal, and teamwork skills.
Ability to stand, walk, bend, and move throughout scheduled shifts, and lift up to 25 pounds.
Maintain a professional appearance and represent the Fanatics brand positively.

Responsibilities

Drive sales results by consistent execution of daily operations.
Support back of house operations; maintain stockroom organization.
Knowledge of retail operation systems including OpSuite5.0, POS and CAYAN.
Partner with Leadership team when making decisions including revenue targets, per cap and UPT.
Work with Retail Associates to ensure an exemplary fan experience.
Perform Manager on Duty responsibilities as needed.