Retail Lead: Fan Experience & Operations | Flexible Schedule

Fanatics; Memphis (TN); Sur place; USD 21 000 - 30 000; Plein temps

Résumé du poste

Fanatics is seeking a Retail Lead to drive sales and fan experience during home games and events. The role emphasizes leadership in daily operations, stockroom care, and collaboration with the leadership team.

You will work evenings, weekends, and special events, ensuring a premier fan experience while upholding Fanatics values and standards. Prior retail or hospitality experience is preferred and a professional appearance is required.

Qualifications

• Must be at least 18 years of age.
• Previous retail, customer service, or hospitality experience preferred.
• Ability to work a flexible schedule, including evenings, weekends, holidays, home games, and special events.
• Reliable attendance and punctuality.
• Strong communication, interpersonal, and teamwork skills.
• Ability to stand, walk, bend, and move throughout scheduled shifts, and lift up to 25 pounds.
• Maintain a professional appearance and represent the Fanatics brand positively.

Responsabilités

• Drive sales results by consistent execution of daily operations.
• Support back of house operations; maintain stockroom organization.
• Knowledge of retail operation systems including OpSuite5.0, POS and CAYAN.
• Partner with Leadership team when making decisions including revenue targets, per cap and UPT.
• Work with Retail Associates to ensure an exemplary fan experience.
• Perform Manager on Duty responsibilities as needed.

Connaissances

Retail operations

Customer service

Flexible schedule

Standing/walking

Lifting up to 25 lbs

Formation

High school diploma or equivalent

Description du poste

Fanatics is seeking a Retail Lead to drive sales and fan experience during home games and events. The role emphasizes leadership in daily operations, stockroom care, and collaboration with the leadership team.

You will work evenings, weekends, and special events, ensuring a premier fan experience while upholding Fanatics values and standards. Prior retail or hospitality experience is preferred and a professional appearance is required.