Retail Lead - Fan Experience & Operations

Fanatics Betting & Gaming; Memphis (TN); On-site; USD 38,000 - 60,000; Full time

Job summary

Fanatics Commerce seeks a Retail Lead to drive sales and deliver a premier fan experience through hands-on leadership of daily store operations. You will collaborate with leadership on revenue targets, staff training, and ensuring exemplary service across home games and events.

Ideal candidates bring prior retail or hospitality experience, strong communication and teamwork, and the ability to manage stockroom organization while Maintaining professional Fanatics brand standards in a fast-paced

Qualifications

• High school diploma or equivalent.
• Experience in retail, customer service, or hospitality is preferred.
• Ability to work flexible schedule including evenings, weekends, holidays, home games, and events.

Responsibilities

• Drive sales through daily operations and fan-focused service.
• Support back-of-house operations; maintain stockroom organization.
• Know and use retail systems including OpSuite5.0, POS, and CAYAN.

Skills

Retail operations

Customer service

Teamwork

Communication

Flex schedule

Stockroom management

Operations systems

Education

High school diploma

Tools

OpSuite5.0

POS systems

CAYAN credit card machines

Job description

Fanatics Commerce seeks a Retail Lead to drive sales and deliver a premier fan experience through hands-on leadership of daily store operations. You will collaborate with leadership on revenue targets, staff training, and ensuring exemplary service across home games and events.

Ideal candidates bring prior retail or hospitality experience, strong communication and teamwork, and the ability to manage stockroom organization while Maintaining professional Fanatics brand standards in a fast-paced