Retail Lead: Fan Experience & Operations

Fanatics; Boulder (CO); On-site; USD 24,796 - 34,440; Full time

Job summary

Fanatics is seeking a Retail Lead to drive sales and deliver an exceptional fan experience at our Colorado location. You will manage daily operations, coordinate back-of-house tasks, and partner with leadership to hit revenue targets and improve store metrics.

You will train and coach Retail Associates, ensure operational excellence, and uphold Fanatics values while performing Manager on Duty responsibilities as needed.

Qualifications

• Must be at least 18 years of age.
• Previous retail, customer service, or hospitality experience preferred.
• Ability to work a flexible schedule, including evenings, weekends, holidays, home games, and special events
• Reliable attendance and punctuality
• Strong communication, interpersonal, and teamwork skills
• Ability to work effectively in a fast-paced, team-oriented environment
• Ability to stand, walk, bend, and move throughout scheduled shifts, and lift up to 25 pounds
• Maintain a professional appearance and represent the Fanatics brand positively
• High school diploma or equivalent experience preferred

Responsibilities

• Drive sales results by consistent execution of daily operations
• Support back of house operations; maintain stockroom organization
• Knowledge of retail operation systems including but not limited to OpSuite5.0 (online inventory manager), POS (point of sales) and CAYAN (credit card machines)
• Partner with Leadership team when making decisions including but not limited to; revenue targets, per cap and UPT (unit per time)
• Work with Retail Associates to ensure an exemplary fan experience
• Communicate expectations for assignments and projects to Retail Associates
• Provide training and assistance to Retail Associates as required
• Coach Retail Associates based on observed job performance and knowledge of operational excellence to ensure an exemplary fan experience
• Understands Fanatics Values and how they relate to their role
• Perform ‘Manager on Duty responsibilities’ as needed

Skills

Retail operations

Customer service

Communication

Teamwork

Flexibility

Education

High school diploma

Tools

OpSuite5.0

POS

CAYAN

Job description

Fanatics is seeking a Retail Lead to drive sales and deliver an exceptional fan experience at our Colorado location. You will manage daily operations, coordinate back-of-house tasks, and partner with leadership to hit revenue targets and improve store metrics.

You will train and coach Retail Associates, ensure operational excellence, and uphold Fanatics values while performing Manager on Duty responsibilities as needed.