Retail Lead: Fan Experience & Operations

Fanatics; Austin (TX); On-site; USD 38,000 - 52,000; Full time

Job summary

Fanatics Lead role in Austin focuses on delivering exceptional fan experiences through daily operations, stock management, and execution of sales initiatives. You will leverage data and tools to support leadership decisions and ensure smooth in-game and event operations.

The position requires a flexible schedule including evenings, weekends, and home games. A high school diploma and reliable attendance are required, with a strong emphasis on communication and teamwork in a fast-paced retail

Qualifications

• Must be at least 18 years of age.
• Previous retail, customer service, or hospitality experience preferred.
• Ability to work a flexible schedule, including evenings, weekends, holidays, home games, and special events.
• Reliable attendance and punctuality.
• Strong communication, interpersonal, and teamwork skills.
• Ability to work effectively in a fast-paced, team-oriented environment.
• Ability to stand, walk, bend, and move throughout scheduled shifts, as well as lift, carry, and move merchandise weighing up to 25 pounds.
• Maintain a professional appearance and represent the Fanatics brand positively.

Responsibilities

• Drive sales results by consistent execution of daily operations.
• Support back of house operations; maintain stockroom organization.
• Knowledge of retail operation systems including OpSuite5.0, POS, and CAYAN.
• Partner with Leadership team when making decisions including revenue targets, per cap, and UPT.
• Work with Retail Associates to ensure an exemplary fan experience.
• Communicate expectations for assignments and projects to Retail Associates.
• Provide training and assistance to Retail Associates as required.
• Coach Retail Associates based on observed job performance and knowledge of operational excellence.
• Understand Fanatics Values and how they relate to their role.
• Perform 'Manager on Duty' responsibilities as needed.
• Identify opportunities to improve processes, products, or fan experiences.
• Apply creative thinking and new approaches to solve complex challenges.
• Act with urgency and adapt quickly in a fast-paced, high-growth environment.
• Collaborate cross-functionally to drive shared goals and team outcomes.
• Build strong partnerships across the organization to deliver results.

Skills

Customer service experience

Communication skills

Teamwork

Flexibility/schedule adaptability

Reliability/punctuality

Physical stamina

Education

High school diploma or equivalent

Job description

Fanatics Lead role in Austin focuses on delivering exceptional fan experiences through daily operations, stock management, and execution of sales initiatives. You will leverage data and tools to support leadership decisions and ensure smooth in-game and event operations.

The position requires a flexible schedule including evenings, weekends, and home games. A high school diploma and reliable attendance are required, with a strong emphasis on communication and teamwork in a fast-paced retail