Retail Lead: Fan Experience & Operational Excellence

Fanatics; Austin (TX); On-site; USD 60,000 - 90,000; Full time

Job summary

Fanatics is seeking a Retail Lead to drive daily operations and fan-focused service in Austin. You will supervise staff, manage stock and POS systems, and partner with leadership to meet revenue targets and deliver an exceptional fan experience.

The role requires flexible scheduling, strong communication, and a hands-on, relentless mindset to execute with speed in a fast-paced environment.

Qualifications

• Experience in retail, customer service, or hospitality preferred.
• Ability to work flexible schedule including evenings, weekends, holidays, and events.
• Strong communication, interpersonal and teamwork skills.
• Ability to stand, walk, bend, and move; lift up to 25 pounds.

Responsibilities

• Drive sales results by consistent execution of daily operations.
• Support back of house operations; maintain stockroom organization.
• Operate and understand retail systems (e.g., POS) and assist with checkout.
• Partner with Leadership on revenue targets and fan experience decisions.
• Coach and train Retail Associates to ensure exemplary fan service.
• Perform Manager on Duty responsibilities as needed.
• Identify opportunities to improve processes and fan experiences.
• Collaborate cross-functionally to drive shared goals.

Skills

Customer service

Teamwork

Communication

Flexibility

Attendance

Professional appearance

Education

High school diploma or equivalent

Job description

Fanatics is seeking a Retail Lead to drive daily operations and fan-focused service in Austin. You will supervise staff, manage stock and POS systems, and partner with leadership to meet revenue targets and deliver an exceptional fan experience.

The role requires flexible scheduling, strong communication, and a hands-on, relentless mindset to execute with speed in a fast-paced environment.