Retail Lead: Fan Experience & Data-Driven Ops

Fanatics; San Francisco (CA); On-site; USD 28,000 - 34,000; Full time

Job summary

Fanatics is seeking a Retail Lead for our San Francisco location. The role focuses on daily operations, customer service excellence, and driving sales while supporting back-of-house activities and stockroom organization.

You will collaborate with leadership and Retail Associates to deliver an exemplary fan experience, manage schedules, and uphold Fanatics standards in a fast-paced environment.

Qualifications

• Must be at least 18 years of age.
• Previous retail, customer service, or hospitality experience preferred.
• Ability to work a flexible schedule, including evenings, weekends, holidays, home games, and special events.
• Reliable attendance and punctuality.
• Strong communication, interpersonal, and teamwork skills.
• Ability to stand, walk, bend, and move throughout scheduled shifts, as well as lift, carry, and move merchandise weighing up to 25 pounds.
• Maintain a professional appearance and represent the Fanatics brand positively.

Responsibilities

• Drive sales results by consistent execution of daily operations.
• Support back of house operations; maintain stockroom organization.
• Knowledge of retail operation systems including OpSuite5.0, POS, and CAYAN.
• Partner with Leadership team when making decisions including revenue targets, per cap and UPT.
• Work with Retail Associates to ensure an exemplary fan experience.

Skills

Customer service

Retail operations

Communication

Teamwork

Flexibility

Physical stamina

Education

High school diploma

Job description

Fanatics is seeking a Retail Lead for our San Francisco location. The role focuses on daily operations, customer service excellence, and driving sales while supporting back-of-house activities and stockroom organization.

You will collaborate with leadership and Retail Associates to deliver an exemplary fan experience, manage schedules, and uphold Fanatics standards in a fast-paced environment.