Retail Lead: Fan Experience & Data-Driven Ops

Fanatics Betting & Gaming; Detroit (MI); On-site; USD 50,000 - 70,000; Full time

Job summary

Fanatics Commerce is seeking a Retail Lead to drive daily operations and fan experiences during home games and events, ensuring high standards of service and store performance.

You will oversee stockroom organization, utilize OpSuite5.0, POS, and CAYAN for inventory and checkout, and partner with leadership to meet revenue targets. Training and coaching of Retail Associates will be key to delivering an exemplary fan experience in a fast-paced environment.

Qualifications

• Must be at least 18 years of age.
• Previous retail, customer service, or hospitality experience preferred.
• Ability to work a flexible schedule, including evenings, weekends, holidays, home games, and special events.
• Reliable attendance and punctuality.
• Strong communication, interpersonal, and teamwork skills.
• Ability to work effectively in a fast-paced, team-oriented environment.
• Ability to stand, walk, bend, and move throughout scheduled shifts, as well as lift, carry, and move merchandise weighing up to 25 pounds.
• Maintain a professional appearance and represent the Fanatics brand positively.

Responsibilities

• Drive sales results by consistent execution of daily operations.
• Support back of house operations; maintain stockroom organization.
• Knowledge of retail operation systems including but not limited to OpSuite5.0 (online inventory manager), POS (point of sales) and CAYAN (credit card machines).
• Partner with Leadership team when making decisions including but not limited to; revenue targets, per cap and UPT (unit per time).
• Work with Retail Associates to ensure an exemplary fan experience.
• Communicate expectations for assignments and projects to Retail Associates.
• Provide training and assistance to Retail Associates as required.
• Coach Retail Associates based on observed job performance and knowledge of operational excellence to ensure an exemplary fan experience.
• Understands Fanatics Values and how they relate to their role.
• Perform ‘Manager on Duty responsibilities’ as needed.
• Identify opportunities to improve processes, products, or fan experiences.
• Apply creative thinking and new approaches to solve complex challenges.
• Act with urgency and adapt quickly in a fast-paced, high-growth environment.
• Collaborate cross-functionally to drive shared goals and team outcomes.
• Build strong partnerships across the organization to deliver results.

Skills

Customer service

Communication

Teamwork

Attendance reliability

Flexible scheduling

Physical stamina

Education

High school diploma or equivalent

Tools

OpSuite5.0

POS systems

CAYAN

Inventory management

Job description

Fanatics Commerce is seeking a Retail Lead to drive daily operations and fan experiences during home games and events, ensuring high standards of service and store performance.

You will oversee stockroom organization, utilize OpSuite5.0, POS, and CAYAN for inventory and checkout, and partner with leadership to meet revenue targets. Training and coaching of Retail Associates will be key to delivering an exemplary fan experience in a fast-paced environment.