Retail Lead: Data-Driven Fan Experience Leader

Fanatics

Detroit (MI)

On-site

USD 38,000 - 52,000

Full time

8 days ago

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Job summary

Fanatics is seeking a Retail Lead to drive daily operations and fan engagement at our Detroit-area locations. You will leverage data, automation, and frontline leadership to ensure smooth in-game and event coverage, stockroom organization, and exceptional guest experiences.

In this role you will train and coach Retail Associates, communicate expectations, and perform Manager on Duty duties as needed, partnering with leadership to hit revenue targets and optimize unit per time while upholding

Qualifications

Must be at least 18 years of age.
Previous retail, customer service, or hospitality experience preferred.
Ability to work a flexible schedule, including evenings, weekends, holidays, home games, and special events.
Reliable attendance and punctuality.
Strong communication, interpersonal, and teamwork skills.
Ability to stand, walk, bend, and move; lift up to 25 pounds.
Maintain a professional appearance and represent the Fanatics brand positively.

Responsibilities

Drive sales results by consistent execution of daily operations.
Support back of house operations; maintain stockroom organization.
Coach Retail Associates based on observed job performance and knowledge of operational excellence to ensure an exemplary fan experience.
Perform Manager on Duty responsibilities as needed.
Collaborate with Leadership team when making decisions including revenue targets, per cap, and UPT.
Work with Retail Associates to ensure an exemplary fan experience.