Retail Lead: Fan Experience & Game-Day Ops

Fanatics Betting & Gaming; Austin (TX); On-site; USD 52,000 - 75,000; Full time

Job summary

Fanatics Betting & Gaming is seeking a Retail Lead to deliver business and fan impact through bold leadership and execution excellence. You will leverage data, automation, and AI-enabled insights to drive daily operations during home games and events, ensuring an exemplary fan experience.

The role requires strong communication, teamwork, and adaptability in a fast-paced environment, with responsibilities spanning training, coaching, and cross-functional collaboration to meet revenue targets and

Qualifications

• Must be at least 18 years of age.
• Previous retail, customer service, or hospitality experience preferred.
• Ability to work a flexible schedule, including evenings, weekends, holidays, home games, and special events.
• Reliable attendance and punctuality.
• Strong communication, interpersonal, and teamwork skills.
• Ability to work effectively in a fast-paced, team-oriented environment.
• Ability to stand, walk, bend, and move throughout scheduled shifts, as well as lift, carry, and move merchandise weighing up to 25 pounds.
• Maintain a professional appearance and represent the Fanatics brand positively.

Responsibilities

• Drive sales results by consistent execution of daily operations.
• Support back of house operations; maintain stockroom organization.
• Knowledge of retail operation systems including OpSuite5.0, POS, and CAYAN.
• Partner with Leadership team when making decisions including but not limited to revenue targets, per cap and UPT.
• Work with Retail Associates to ensure an exemplary fan experience.
• Coach Retail Associates based on observed job performance and knowledge of operational excellence to ensure an exemplary fan experience.
• Perform ‘Manager on Duty responsibilities’ as needed.
• Identify opportunities to improve processes, products, or fan experiences.
• Apply creative thinking and new approaches to solve complex challenges.
• Act with urgency and adapt quickly in a fast-paced, high-growth environment.
• Collaborate cross-functionally to drive shared goals and team outcomes.

Skills

Communication

Interpersonal skills

Teamwork

Flexible schedule

Education

High school diploma

Tools

OpSuite5.0

POS system

CAYAN

Job description

Fanatics Betting & Gaming is seeking a Retail Lead to deliver business and fan impact through bold leadership and execution excellence. You will leverage data, automation, and AI-enabled insights to drive daily operations during home games and events, ensuring an exemplary fan experience.

The role requires strong communication, teamwork, and adaptability in a fast-paced environment, with responsibilities spanning training, coaching, and cross-functional collaboration to meet revenue targets and