Retail Lead — Fan Experience & Ops Excellence

Fanatics Inc.; Detroit (MI); On-site; USD 60,000 - 75,000; Full time

Job summary

Fanatics is seeking a Retail Lead in Detroit to drive daily operations and fan-first experiences across our on-site store and events. You will leverage data and AI-enabled insights to optimize inventory, staffing, and service delivery during home games and special events.

You will lead Retail Associates, set expectations, provide training, and perform Manager on Duty duties as needed, ensuring a consistent, high-energy fan experience that aligns with Fanatics' BOLD Leadership principles.

Qualifications

• Must be at least 18 years of age.
• Previous retail, customer service, or hospitality experience preferred.
• Ability to work a flexible schedule, including evenings, weekends, holidays, home games, and special events.
• Reliable attendance and punctuality.

Responsibilities

• Drive sales results by delivering consistent daily operations.
• Support back of house operations; maintain stockroom organization.
• Coach Retail Associates and provide training to ensure exemplary fan experiences.
• Perform Manager on Duty responsibilities as needed and align with Fanatics values.
• Identify opportunities to improve processes, products, or fan experiences and apply data-driven insights.

Skills

Retail Operations

Customer Service

Leadership

Communication

Education

High school diploma

Tools

POS systems

Job description

Fanatics is seeking a Retail Lead in Detroit to drive daily operations and fan-first experiences across our on-site store and events. You will leverage data and AI-enabled insights to optimize inventory, staffing, and service delivery during home games and special events.

You will lead Retail Associates, set expectations, provide training, and perform Manager on Duty duties as needed, ensuring a consistent, high-energy fan experience that aligns with Fanatics' BOLD Leadership principles.