Retail Lead: Customer Experience & Team Coach

Kids for the Future; Tallahassee (FL); On-site; USD 17,000 - 25,000; Full time

Job summary

Goodwill Big Bend is seeking a Lead Associate to work under the Retail Store Manager, driving a positive, safe, and engaging store environment. You will lead daily operations across retail and donor services and act as manager on duty in the manager’s absence, delivering outstanding service while training staff.

You will oversee staff in 6–10 person teams, ensure merchandise quality, handle cash operations, and uphold safety standards, with a focus on meeting weekly performance goals and

Qualifications

• Must have open availability including weekends
• Great customer service, communication, and time management skills are a must
• Management experience is a plus

Responsibilities

• Lead and supervise a team of 6-10 employees
• Deliver world-class customer service and create a welcoming store environment
• Assist shoppers, locate items, answer questions, and promote return visits
• Open and close the store following safety procedures
• Coordinate front-end sales and back-end production tasks as needed
• Maintain store cleanliness and organized merchandise displays
• Train and onboard staff to ensure consistency and excellence

Skills

Customer service

Leadership

Time management

Communication

Delegation

Education

High School diploma or equivalent

Tools

Cash register

Credit card processing

Job description

Goodwill Big Bend is seeking a Lead Associate to work under the Retail Store Manager, driving a positive, safe, and engaging store environment. You will lead daily operations across retail and donor services and act as manager on duty in the manager’s absence, delivering outstanding service while training staff.

You will oversee staff in 6–10 person teams, ensure merchandise quality, handle cash operations, and uphold safety standards, with a focus on meeting weekly performance goals and