Retail Team Lead - Store Operations & Service

Goodwill Industries of North Florida; Gainesville (FL); On-site; USD 36,000 - 48,000; Full time

Job summary

Goodwill Industries of North Florida is seeking a Team Lead to support the Store Manager in daily store operations and drive sales results at our Gainesville location. The role focuses on processing donations, supervising staff, ensuring customer and donor satisfaction, and maintaining a clean, organized sales floor.

You will manage cash handling and POS transactions, promote safety, and assist with training.

Qualifications

• Excellent communication and customer service skills.
• Must promote and be responsible for workplace safety.
• Proficiency with POS reporting procedures.
• Reliable transportation and valid driver’s license.
• Energetic and team‑oriented.

Responsibilities

• Assist Store Manager and Assistant Store Manager in daily operations to meet sales goals.
• Help manage processing of donated goods and staff training.
• Ring up transactions, collect payments, bag merchandise, and thank customers.
• Assist customers with shopping needs and maintain high standards of customer service.
• Interact professionally in a fast-paced retail environment.
• Pull and arrange clothing on racks by type and color; keep floor neat and displayed.
• Greet donors and provide receipts, if desired; report security concerns to management.
• Ensure compliance with store policies and procedures; promote safe, productive work environment.
• Assist with training staff in responsibilities and safety protocols.

Skills

Customer Service

Cash Handling

POS Reporting

Team Leadership

Retail Operations

Safety Compliance

Communication

Basic Math

Reading Comprehension

Inventory Awareness

Education

High School Diploma or Equivalent

Tools

POS System

Inventory Software

Job description

Goodwill Industries of North Florida is seeking a Team Lead to support the Store Manager in daily store operations and drive sales results at our Gainesville location. The role focuses on processing donations, supervising staff, ensuring customer and donor satisfaction, and maintaining a clean, organized sales floor.

You will manage cash handling and POS transactions, promote safety, and assist with training.