Store Lead & Customer Experience Specialist

Goodwill Industries of Northwest North Carolina, Inc.; Boone (NC); On-site; USD 19,000 - 25,000; Full time

Job summary

Goodwill Industries of Northwest North Carolina, Inc. seeks a Lead Associate to provide store leadership in the absence of the Store Manager, demonstrating friendly customer service and teamwork.

This role requires integrity and resourcefulness, thrives in a fast-paced environment, and offers shifts including evenings and weekends to support store hours. You will participate in cash handling, merchandise processing, and maintaining neat, safe store conditions while delivering a positive

Qualifications

• High School Diploma or equivalent preferred.
• Lead or supervisory experience required.
• Associates should be available to work most store hours, especially evenings and weekends. Stores are open Monday through Saturday 10am to 8pm, opening at 11AM on Sunday.

Responsibilities

• Closes store, reconciles cash with daily sales reports and secures facility for night.
• Prepares and maintain records of store operations including daily sales reports, cash deposits and opening/closing reports and conducts inspections when necessary.
• Cash register/customer service.
• Receiving, pricing and stocking donations. (Receivers may occasionally lift and carry up to 50 pounds, and frequently lift and carry 10 to 35 pounds.)
• Hanging/Inspecting/Tagging textile & clothing in a production style setting.

Skills

Customer service

Leadership

Cash handling

Teamwork

Integrity

Education

High School Diploma or equivalent

Job description

Goodwill Industries of Northwest North Carolina, Inc. seeks a Lead Associate to provide store leadership in the absence of the Store Manager, demonstrating friendly customer service and teamwork.

This role requires integrity and resourcefulness, thrives in a fast-paced environment, and offers shifts including evenings and weekends to support store hours. You will participate in cash handling, merchandise processing, and maintaining neat, safe store conditions while delivering a positive