Retail Operations Lead — Customer Experience

Goodwill Industries of Lower South Carolina (Palmetto Goodwill); Charleston (SC); On-site; USD 35,000 - 45,000; Full time

Job summary

Goodwill Industries of Lower South Carolina (Palmetto Goodwill) is seeking an enthusiastic individual to assist in managing a retail store. This role involves providing exceptional customer service, training new associates, and maintaining the store's operations while ensuring compliance with safety and organizational standards.

The ideal candidate will demonstrate strong leadership skills, embrace diversity, and be committed to upholding the I-CARE values of Integrity, Collaboration, Attitude, Respect, and Excellence.

Qualifications

• Must have forklift and stacker certification.
• Experience in customer service and team leadership is essential.
• Willingness to participate in training and development.

Responsibilities

• Assist in managing retail store operations.
• Provide exceptional customer experiences to all customers.
• Train new team members and provide coaching as necessary.

Skills

Customer service

Team leadership

Forklift certification

First-aid certification

Coaching

Job description

Goodwill Industries of Lower South Carolina (Palmetto Goodwill) is seeking an enthusiastic individual to assist in managing a retail store. This role involves providing exceptional customer service, training new associates, and maintaining the store's operations while ensuring compliance with safety and organizational standards.

The ideal candidate will demonstrate strong leadership skills, embrace diversity, and be committed to upholding the I-CARE values of Integrity, Collaboration, Attitude, Respect, and Excellence.