Store Team Lead: Customer Experience & Operations

Goodwill Industries of the Palm Beaches & Treasure Coast; Florida; Sur place; USD 34 000 - 46 000; Plein temps

Avantages offerts par ce poste

Life Insurance

401K Match

Paid Time Off

Store Discount

Teladoc

Life Coach

Training & Development

Education Assistance

Wellness Program

Résumé du poste

Goodwill Industries of the Palm Beaches & Treasure Coast is seeking a Keyholder to help lead daily store operations and ensure a positive experience for customers, donors, and team members. You’ll open and close the store, assign daily tasks, and support the team while aligning with Goodwill’s mission and guiding principles.

The role requires strong communication and leadership, with preference for those with retail or supervisory experience.

Qualifications

• Retail or supervisory experience preferred.
• Strong communication, leadership and organizational skills.
• Basic computer knowledge.
• Ability to lift up to 40 lbs. and stand for long periods.

Responsabilités

• Deliver world-class customer service and promote a safe, positive environment.
• Open and close the store, assign registers and daily duties, and complete daily reports.
• Oversee donation flow, inventory rotation, and merchandising standards.
• Ensure compliance with loss prevention, safety, and risk management procedures.
• Maintain a clean, organized, and well-stocked sales floor.
• Support and model Goodwill’s Core Values and Guiding Principles.

Connaissances

Leadership

Communication

Organization

Computer basics

Formation

High school diploma or GED

Description du poste

As a Keyholder at Goodwill, you’ll help lead daily store operations, ensuring a positive experience for customers, donors, and team members. You’ll open and close the store, support team members throughout the day, and help drive Goodwill’s mission of changing lives through the power of work.

What You’ll Do:

• Deliver world-class customer service and promote a safe, positive environment
• Open and close the store, assign registers and daily duties, and complete daily reports
• Oversee donation flow, inventory rotation, and merchandising standards
• Ensure compliance with loss prevention, safety, and risk management procedures
• Maintain a clean, organized, and well-stocked sales floor
• Support and model Goodwill’s Core Values and Guiding Principles

What You Need:

• High school diploma or GED preferred
• Previous retail or supervisory experience preferred
• Strong communication, leadership, and organizational skills
• Basic computer knowledge and attention to detail
• Ability to lift up to 40 lbs. and stand for long periods
• Reliable transportation and flexibility to work evenings and weekends

Physical Requirements:

• Able to lift, push, pull, carry or otherwise move up to forty (40) pounds with no support regularly. Over forty (40) pounds request for additional team member assistance as needed.
• Able to perform tasks that require repetitive motion. Manual dexterity is required.

What You Get:

• Employer Paid Life Insurance
• 401K Retirement Plan with an Employer Match
• Paid Time Off
• 25% Store Discount
• Teladoc copays covered by Goodwill
• Access to a Life Coach
• Training and Development Opportunities
• Education Assistance and Incentives
• Comprehensive Wellness Program with Incentives