Retail Lead: Customer Experience & Operations (Full-Time)

Amazon Inc.; Overland Park (KS); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Benefits available

Job summary

Amazon in Overland Park, KS is seeking a Retail Lead Associate to be the face of the store, driving customer obsession and trusted service. You will assist with customer service operations and floor leader responsibilities while maintaining safety and quality standards.

This role requires open availability for early afternoon shifts and a willingness to work nights, weekends, and holidays; physical duties include lifting up to 49 pounds and standing for long periods.

Qualifications

• High school diploma or equivalent.
• 18 years of age or older.
• 1+ year of retail or customer-facing experience or 1+ year in floor leadership or Amazon experience.

Responsibilities

• Interact with customers using engagement strategies and model desired behavior.
• Use inventory systems to scan, process, and count products.
• Provide peer feedback and support associates in solving customer issues.

Skills

Customer service

Attention to detail

Team leadership

Education

High school diploma

18+ years old

Tools

Inventory management systems

Safety compliance

Job description

Amazon in Overland Park, KS is seeking a Retail Lead Associate to be the face of the store, driving customer obsession and trusted service. You will assist with customer service operations and floor leader responsibilities while maintaining safety and quality standards.

This role requires open availability for early afternoon shifts and a willingness to work nights, weekends, and holidays; physical duties include lifting up to 49 pounds and standing for long periods.