Retail Lead — Customer Experience Leader

Amazon; Westport (CT); On-site; USD 28,000 - 30,000; Part time

Job summary

Amazon in Westport, CT is seeking a Retail Lead Associate to be the face of the company for customers. The role involves handling service operations, leading floor activities, and ensuring a high standard of customer care in a fast-paced environment.

Average hours are 30–39 per week with benefits available. Starting pay is competitive for the area, with shift differentials based on schedule, and opportunities for growth within the CXO team.

Qualifications

• High school diploma or equivalent is required.
• At least 1 year in retail or customer-facing roles, or leadership experience.
• Familiarity with inventory systems preferred.

Responsibilities

• Interact with customers using engagement strategies and model desired behavior.
• Utilize inventory systems to scan, process and count product.
• Provide peer-to-peer feedback and escalate issues as needed.
• Contribute to improving customer experience and operations.
• Assist with floor leader duties and maintain site safety and quality.

Skills

Customer service

Retail experience

Leadership exposure

Education

High school diploma

Tools

Inventory systems

Job description

Amazon in Westport, CT is seeking a Retail Lead Associate to be the face of the company for customers. The role involves handling service operations, leading floor activities, and ensuring a high standard of customer care in a fast-paced environment.

Average hours are 30–39 per week with benefits available. Starting pay is competitive for the area, with shift differentials based on schedule, and opportunities for growth within the CXO team.