Retail Lead & Customer Experience Leader

Amazon; Overland Park (KS); On-site; USD 23,000 - 32,000; Full time

Job summary

Amazon is seeking a Retail Lead Associate for Overland Park, KS. This full-time role includes customer service operations and floor leadership responsibilities. Pay starts at $19.95 per hour with benefits; average weekly hours around 40.

Must be available BH 07:45-2:15 PM. You will interact with customers using engagement strategies, utilize inventory systems to scan and count product, and help maintain safety and quality standards on site.

Qualifications

• High school or equivalent diploma.
• Are 18 years of age or older.
• 1+ years of retail or customer facing, or 1+ years of floor leader or other leadership, or 1+ years Amazon experience.

Responsibilities

• Interact with customers by effectively using customer engagement strategies and model desired behavior for the rest of the team.
• Utilize inventory management systems to scan, process, and count product.
• Provide peer-to-peer feedback on processes and standards, serving as the escalation point to assist associate peers in solving customer issues.

Skills

Customer service

Leadership

Education

High school diploma

Job description

Amazon is seeking a Retail Lead Associate for Overland Park, KS. This full-time role includes customer service operations and floor leadership responsibilities. Pay starts at $19.95 per hour with benefits; average weekly hours around 40.

Must be available BH 07:45-2:15 PM. You will interact with customers using engagement strategies, utilize inventory systems to scan and count product, and help maintain safety and quality standards on site.