Retail Lead: CX & Operations Leader

Amazon; New York (NY); On-site; USD 42,292,000 - 56,578,000; Full time

Benefits offered by this job

Benefits available

Job summary

Amazon is seeking a Retail Lead Associate in New York, NY. You will be the face of Amazon, delivering customer-focused service and assisting with store operations and floor leadership responsibilities.

The role emphasizes customer obsession, attention to detail, and the ability to adapt in a fast-paced environment. You will support customer service operations, safety, and continuous improvement initiatives while working flexible hours including nights, weekends, and holidays.

Qualifications

• Open availability for Tue-Sat 15:30-22:15

Responsibilities

• Interact with customers by using customer engagement strategies and model desired behavior for the team.
• Utilize inventory management systems to scan, process, and count product.
• Provide peer-to-peer feedback on processes and standards, assisting peers with customer issues.

Skills

Customer service

Inventory systems

Team leadership

Safety standards

Ambience adaptability

Job description

Amazon is seeking a Retail Lead Associate in New York, NY. You will be the face of Amazon, delivering customer-focused service and assisting with store operations and floor leadership responsibilities.

The role emphasizes customer obsession, attention to detail, and the ability to adapt in a fast-paced environment. You will support customer service operations, safety, and continuous improvement initiatives while working flexible hours including nights, weekends, and holidays.