Retail L&D & SOPs Specialist — AI-Driven Training

H--mart; Lyndhurst (NJ); On-site; USD 77,000 - 96,000; Full time

Benefits offered by this job

Health benefits

401(k) with company match

Paid time off

Paid holidays

Life Insurance

HSA/Wellness programs

Lunch provided

Travel reimbursement

Job summary

H MART Headquarters in Lyndhurst, NJ is seeking an experienced Learning & Development professional to develop SOPs for department leaders and store managers, rollout training programs, and build a scalable content library. The role supports leadership development, compliance training, and analytics within UKG Pro Learning.

The ideal candidate has 3+ years in L&D or related fields, strong facilitation and project management skills, and can work across in-person, virtual, and hybrid formats.

Qualifications

• Bachelor's degree or equivalent experience.
• Minimum of 3 years in L&D, training, HR, or retail operations.
• Strong facilitation and project management skills.
• Bilingual proficiency: business-level Korean and English.
• Regular travel to store locations; occasional standing and walking during on-site store training and field observations.
• Core Competencies: Standards- and process-oriented thinking; Field orientation; Cross-cultural communication (US / Korea); Collaboration across cross-functional teams.

Responsibilities

• SOP Development: Develop Department Leader and Store Manager SOPs in collaboration with SMEs, building on existing Visual SOPs
• Implementation & Execution Review: Design and execute SOP rollout strategies for stores and establish an execution-review cycle
• Leadership Pipeline: Contribute to the Manager-in-Training programs and the development of the next-generation store leader pipeline
• Program Facilitation: Design, develop, and facilitate learning programs and workshops across in-person, virtual, and hybrid formats
• L&D Operations & Content: Support leadership development and compliance training; create and maintain scalable learning content
• Digital & AI-Enabled Content: Leverage AI and online tools to create, deliver, and manage scalable learning content
• Systems & Analytics: Administer content within the LMS (UKG Pro Learning) and track KPIs
• Stakeholder Management: Partner with Regional Managers, Store Managers, and HQ departments for cross-functional alignment

Skills

Facilitation

Project management

Bilingual Korean/English

Travel willingness

Cross-cultural communication

Collaboration across teams

L&D operations

Education

Bachelor's degree or equivalent experience

Job description

H MART Headquarters in Lyndhurst, NJ is seeking an experienced Learning & Development professional to develop SOPs for department leaders and store managers, rollout training programs, and build a scalable content library. The role supports leadership development, compliance training, and analytics within UKG Pro Learning.

The ideal candidate has 3+ years in L&D or related fields, strong facilitation and project management skills, and can work across in-person, virtual, and hybrid formats.