HR - Retail Operations L&D Specialist

H--mart; Lyndhurst (NJ); On-site; USD 77,000 - 96,000; Full time

Benefits offered by this job

Health benefits

401(k) with company match

Paid time off

Paid holidays

Life Insurance

HSA/Wellness programs

Lunch provided

Travel reimbursement

Job summary

H MART Headquarters in Lyndhurst, NJ is seeking an experienced Learning & Development professional to develop SOPs for department leaders and store managers, rollout training programs, and build a scalable content library. The role supports leadership development, compliance training, and analytics within UKG Pro Learning.

The ideal candidate has 3+ years in L&D or related fields, strong facilitation and project management skills, and can work across in-person, virtual, and hybrid formats.

Qualifications

• Bachelor's degree or equivalent experience.
• Minimum of 3 years in L&D, training, HR, or retail operations.
• Strong facilitation and project management skills.
• Bilingual proficiency: business-level Korean and English.
• Regular travel to store locations; occasional standing and walking during on-site store training and field observations.
• Core Competencies: Standards- and process-oriented thinking; Field orientation; Cross-cultural communication (US / Korea); Collaboration across cross-functional teams.

Responsibilities

• SOP Development: Develop Department Leader and Store Manager SOPs in collaboration with SMEs, building on existing Visual SOPs
• Implementation & Execution Review: Design and execute SOP rollout strategies for stores and establish an execution-review cycle
• Leadership Pipeline: Contribute to the Manager-in-Training programs and the development of the next-generation store leader pipeline
• Program Facilitation: Design, develop, and facilitate learning programs and workshops across in-person, virtual, and hybrid formats
• L&D Operations & Content: Support leadership development and compliance training; create and maintain scalable learning content
• Digital & AI-Enabled Content: Leverage AI and online tools to create, deliver, and manage scalable learning content
• Systems & Analytics: Administer content within the LMS (UKG Pro Learning) and track KPIs
• Stakeholder Management: Partner with Regional Managers, Store Managers, and HQ departments for cross-functional alignment

Skills

Facilitation

Project management

Bilingual Korean/English

Travel willingness

Cross-cultural communication

Collaboration across teams

L&D operations

Education

Bachelor's degree or equivalent experience

Job description

H MART - Headquarters | GSC
300 Chubb Ave
Lyndhurst, NJ 07071, USA

Description

Responsibilities but not limited to:

• SOP Development: Develop Department Leader and Store Manager SOPs in collaboration with Subject Matter Experts (SMEs), building on existing Visual SOPs
• Implementation & Execution Review: Design and execute SOP rollout strategies for stores (e.g., playbooks, posters, microlearning, on-site training) and establish an execution-review cycle to verify field adoption of operational standards
• Leadership Pipeline: Contribute to the Manager-in-Training programs and the development of the next-generation store leader pipeline
• Program Facilitation: Design, develop, and facilitate learning programs and workshops across in‑person, virtual, and hybrid formats
• L&D Operations & Content: Support leadership development and compliance training; create and maintain scalable learning content, including guides, video assets, and job aids
• Digital & AI‑Enabled Content: Leverage AI and a range of online tools (e.g., Claude Co‑work, generative‑AI assistants, LMS authoring, and video/design apps) to create, deliver, and manage scalable learning content and operating standards more efficiently
• Systems & Analytics: Administer content within the LMS (UKG Pro Learning) and define, track, and report on key learning KPIs (completion rates, satisfaction scores, and behavioral changes)
• Stakeholder Management: Partner closely with Regional Managers, Store Managers, and headquarters departments to ensure cross‑functional alignment

Qualifications / Skills:

• Bachelor's degree or equivalent experience
• Minimum of 3 years in L&D, training, HR, or retail operations
• Strong facilitation and project management skills
• Bilingual proficiency: business‑level Korean and English
• Regular travel to store locations; occasional standing and walking during on‑site store training and field observations
• Core Competencies
  • Standards- and process‑oriented thinking.
  • Field orientation (learn‑by‑doing approach).
  • Cross‑cultural communication (US / Korea).
  • Collaboration and influence across cross‑functional team
• Health, Dental & Vision insurance / EAP (Employee Assistance Program) per company policy
• 401 (k) Retirement Plan with up to 5% match per company policy
• Life Insurance and AD&D (Accidental death & Dismemberment) per company policy
• BTA Insurance (Business Travel Accident Coverage)
• Company provided lunch
• Paid‑time off (PTO) and Paid Holidays per company policy
• Celebration & Condolence Benefits per company policy
• Smart Card: Earn additional 4 points to the standard $1 = 1 point
• Holiday Gift certificates per company policy
• FSA (Flexible Spending Account) per company policy
• DCFSA (Dependent Child Care Spending Account) per company policy

Work Hours: Mon to Fri, 9:00 AM - 6:00 PM

Salary Range:$76,900 - $95,750

*Actual compensation will be determined based on relevant experience, qualifications, skills, and other job‑related factors.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.