Retail Operations L&D Specialist

H MART; Lyndhurst (NJ); On-site; USD 81,000 - 102,000; Full time

Benefits offered by this job

Health, Dental & Vision

401(k) match

Life Insurance

Travel Coverage

Company lunch

Paid time off

Celebration benefits

Employee discount

Gift certificates

FSAs

Job summary

H MART is seeking an Retail Operations L&D Specialist to develop SOPs, design and deliver learning programs, and manage LMS content across stores in the Lyndhurst, NJ area.

The role requires a Bachelor’s degree or equivalent, 3+ years in L&D/retail ops, and bilingual Korean/English. Travel to stores and on-site training are expected as part of a cross-functional, collaborative team.

Qualifications

• Bachelor's degree or equivalent experience.
• Minimum of 3 years in L&D, training, HR, or retail operations.
• Strong facilitation and project management skills.
• Bilingual proficiency: business-level Korean and English.
• Regular travel to store locations; on-site training and field observations.

Responsibilities

• SOP development with SMEs and existing Visual SOPs.
• Design and execute SOP rollout strategies for stores.
• Support Manager-in-Training programs and leadership pipeline.
• Design, develop, and facilitate learning programs across formats.
• Create scalable learning content including guides and videos.
• Leverage AI tools to deliver scalable content and standards.
• Administer LMS content and report key learning KPIs.
• Partner with Regional Managers, Store Managers, and HQ teams.

Skills

Facilitation

Project management

Bilingual Korean/English

Stakeholder management

Travel readiness

Education

Bachelor's degree or equivalent

Tools

UKG Pro Learning

LMS

AI tools (Claude Co-work)

Video/design apps

Job description

Retail Operations L&D Specialist

Job Category: Office

Requisition Number: RETAI008189

• Full-Time
• H MART - Headquarters | GSC
  300 Chubb Ave
  Lyndhurst, NJ 07071, USA

Job Details

Description

Responsibilities but not limited to

• SOP Development: Develop Department Leader and Store Manager SOPs in collaboration with Subject Matter Experts (SMEs), building on existing Visual SOPs
• Implementation & Execution Review: Design and execute SOP rollout strategies for stores (e.g., playbooks, posters, microlearning, on-site training) and establish an execution-review cycle to verify field adoption of operational standards
• Leadership Pipeline: Contribute to the Manager-in-Training programs and the development of the next-generation store leader pipeline
• Program Facilitation: Design, develop, and facilitate learning programs and workshops across in-person, virtual, and hybrid formats
• L&D Operations & Content: Support leadership development and compliance training; create and maintain scalable learning content, including guides, video assets, and job aids
• Digital & AI-Enabled Content: Leverage AI and a range of online tools (e.g., Claude Co-work, generative-AI assistants, LMS authoring, and video/design apps) to create, deliver, and manage scalable learning content and operating standards more efficiently
• Systems & Analytics: Administer content within the LMS (UKG Pro Learning) and define, track, and report on key learning KPIs (completion rates, satisfaction scores, and behavioral changes)
• Stakeholder Management: Partner closely with Regional Managers, Store Managers, and headquarters departments to ensure cross-functional alignment

Qualifications / Skills

• Bachelor's degree or equivalent experience
• Minimum of 3 years in L&D, training, HR, or retail operations
• Strong facilitation and project management skills
• Bilingual proficiency: business-level Korean and English
• Regular travel to store locations; occasional standing and walking during on-site store training and field observations

Core Competencies

• Standards- and process-oriented thinking.
• Field orientation (learn-by-doing approach).
• Cross-cultural communication (US / Korea).
• Collaboration and influence across cross-functional team

Benefits

• Health, Dental & Vision insurance / EAP (Employee Assistance Program) per company policy
• 401 (k) Retirement Plan with up to 5% match per company policy
• Life Insurance and AD&D (Accidental death & Dismemberment) per company policy
• BTA Insurance (Business Travel Accident Coverage)
• Company provided lunch
• Paid-time off (PTO) and Paid Holidays per company policy
• Celebration & Condolence Benefits per company policy
• Employee Discount Program (5%)
• Holiday Gift certificates per company policy
• FSA (Flexible Spending Account) per company policy
• DCFSA (Dependent Child Care Spending Account) per company policy

Work Hours

• MON-FRI, 9:00am to 6:00pm

Salary Range:

$80,750 - 101,800

*Actual compensation will be determined based on relevant experience, qualifications, skills, and other job-related factors.

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review Know Your Rights notice from the Department of Labor.