Americas Retail L&D Leader — Train-the-Trainer & Enablement

Brobston Group LLC; Miami (FL); On-site; USD 110,000 - 150,000; Full time

Job summary

Brobston Group LLC seeks an experienced Retail Learning & Development Manager, Americas, to design and deploy scalable learning programs across Directly Operated Boutiques, Franchise Boutiques, and Wholesale partners. You will drive onboarding, product storytelling, and Train-the-Trainer initiatives while traveling extensively to coach teams and support launches.

The role requires 5–8+ years in luxury retail L&D, strong facilitation and stakeholder management, and fluency in English with

Qualifications

• Bachelor’s degree preferred.
• 5–8+ years in luxury retail learning & development or related fields.
• Experience supporting multi-channel orgs including DOS, Franchise, and Wholesale; watches/jewelry/luxury a plus.
• Strong facilitation, field coaching, talent development, and Train-the-Trainer experience.
• Experience with learning-management platforms (Insider preferred) and advanced MS Office skills.
• Excellent presentation, communication, and stakeholder-management skills.
• Fluent English; French and/or Spanish a plus.
• Valid passport and ability to travel 70–80%.

Responsibilities

• Develop and execute the annual Retail Learning & Development strategy aligned with DOS, Franchise, and Wholesale objectives.
• Design scalable learning programs and certification standards for boutique and Wholesale teams.
• Create and lead a Train-the-Trainer program with facilitator guides and trainer certification.
• Deliver product training, brand storytelling, and launch enablement across channels.
• Administer the Insider learning platform, manage learning paths, certifications, and reporting.
• Conduct regular field visits, coaching, and partner-door assessments to identify training needs.
• Measure learning impact through KPIs, assessments, and business-performance results; manage training calendar and budget.
• Collaborate with Retail Excellence, Wholesale, CRM, Marketing, Merchandising, HR, Retail Operations, Finance, and Global HQ.

Skills

Facilitation or public speaking

Field coaching

Talent development

Train-the-Trainer

Stakeholder management

Presentation skills

Communication

Education

Bachelor's degree preferred

Tools

Insider LMS

Microsoft Office

Job description

Brobston Group LLC seeks an experienced Retail Learning & Development Manager, Americas, to design and deploy scalable learning programs across Directly Operated Boutiques, Franchise Boutiques, and Wholesale partners. You will drive onboarding, product storytelling, and Train-the-Trainer initiatives while traveling extensively to coach teams and support launches.

The role requires 5–8+ years in luxury retail L&D, strong facilitation and stakeholder management, and fluency in English with