Retail L&D Specialist: SOPs, Training & Leadership Pathways

H Mart; Lyndhurst (NJ); On-site; USD 77,000 - 96,000; Full time

Benefits offered by this job

Health, Dental & Vision insurance

401(k) Retirement Plan with up to 5%+"

Life Insurance and AD&D

Paid time off (PTO) and Paid Holidays

Lunch provided

Holiday Gift certificates

FSA (Flexible Spending Account)

DCFSA (Dependent Care Spending Account

Job summary

H Mart is seeking an experienced Learning & Development professional to develop SOPs with SMEs, design rollout strategies, and support leadership development. You will deliver in-person, virtual, and hybrid training programs, create scalable learning content, and leverage AI tools to enhance efficiency and standardization across stores in the US.

The role requires a Bachelor's degree with at least 3 years' L&D/retail ops experience, strong facilitation and project management skills, and

Qualifications

• Bachelor's degree or equivalent experience.
• Minimum of 3 years in L&D, training, HR, or retail operations.
• Strong facilitation and project management skills.
• Bilingual proficiency: business-level Korean and English.

Responsibilities

• SOP Development: Develop Department Leader and Store Manager SOPs in collaboration with SMEs, building on Visual SOPs.
• Implementation & Execution Review: Design and execute SOP rollout strategies for stores and establish an execution-review cycle.
• Leadership Pipeline: Contribute to the Manager-in-Training programs and leadership development pipeline.
• Program Facilitation: Design, develop, and facilitate learning programs across in-person, virtual, and hybrid formats.
• L&D Operations & Content: Create and maintain scalable learning content including guides, video assets, and job aids.
• Digital & AI‑Enabled Content: Leverage AI tools to create, deliver, and manage scalable learning content and standards.
• Systems & Analytics: Administer content within the LMS (UKG Pro Learning) and track key KPIs.
• Stakeholder Management: Collaborate with Regional Managers, Store Managers, and HQ departments.

Skills

Facilitation

Project management

Bilingual Korean/English

Education

Bachelor's degree

Job description

H Mart is seeking an experienced Learning & Development professional to develop SOPs with SMEs, design rollout strategies, and support leadership development. You will deliver in-person, virtual, and hybrid training programs, create scalable learning content, and leverage AI tools to enhance efficiency and standardization across stores in the US.

The role requires a Bachelor's degree with at least 3 years' L&D/retail ops experience, strong facilitation and project management skills, and