HR - Retail Operations L&D Specialist

H Mart; Lyndhurst (NJ); Vor Ort; USD 77.000 - 96.000; Vollzeit

Benefits dieser Stelle

Health, Dental & Vision insurance

401(k) Retirement Plan with up to 5%+"

Life Insurance and AD&D

Paid time off (PTO) and Paid Holidays

Lunch provided

Holiday Gift certificates

FSA (Flexible Spending Account)

DCFSA (Dependent Care Spending Account

Zusammenfassung

H Mart is seeking an experienced Learning & Development professional to develop SOPs with SMEs, design rollout strategies, and support leadership development. You will deliver in-person, virtual, and hybrid training programs, create scalable learning content, and leverage AI tools to enhance efficiency and standardization across stores in the US.

The role requires a Bachelor's degree with at least 3 years' L&D/retail ops experience, strong facilitation and project management skills, and

Qualifikationen

• Bachelor's degree or equivalent experience.
• Minimum of 3 years in L&D, training, HR, or retail operations.
• Strong facilitation and project management skills.
• Bilingual proficiency: business-level Korean and English.

Aufgaben

• SOP Development: Develop Department Leader and Store Manager SOPs in collaboration with SMEs, building on Visual SOPs.
• Implementation & Execution Review: Design and execute SOP rollout strategies for stores and establish an execution-review cycle.
• Leadership Pipeline: Contribute to the Manager-in-Training programs and leadership development pipeline.
• Program Facilitation: Design, develop, and facilitate learning programs across in-person, virtual, and hybrid formats.
• L&D Operations & Content: Create and maintain scalable learning content including guides, video assets, and job aids.
• Digital & AI‑Enabled Content: Leverage AI tools to create, deliver, and manage scalable learning content and standards.
• Systems & Analytics: Administer content within the LMS (UKG Pro Learning) and track key KPIs.
• Stakeholder Management: Collaborate with Regional Managers, Store Managers, and HQ departments.

Kenntnisse

Facilitation

Project management

Bilingual Korean/English

Ausbildung

Bachelor's degree

Jobbeschreibung

H MART - Headquarters | GSC
300 Chubb Ave
Lyndhurst, NJ 07071, USA

Description

Responsibilities but not limited to:

• SOP Development: Develop Department Leader and Store Manager SOPs in collaboration with Subject Matter Experts (SMEs), building on existing Visual SOPs
• Implementation & Execution Review: Design and execute SOP rollout strategies for stores (e.g., playbooks, posters, microlearning, on-site training) and establish an execution-review cycle to verify field adoption of operational standards
• Leadership Pipeline: Contribute to the Manager-in-Training programs and the development of the next-generation store leader pipeline
• Program Facilitation: Design, develop, and facilitate learning programs and workshops across in‑person, virtual, and hybrid formats
• L&D Operations & Content: Support leadership development and compliance training; create and maintain scalable learning content, including guides, video assets, and job aids
• Digital & AI‑Enabled Content: Leverage AI and a range of online tools (e.g., Claude Co‑work, generative‑AI assistants, LMS authoring, and video/design apps) to create, deliver, and manage scalable learning content and operating standards more efficiently
• Systems & Analytics: Administer content within the LMS (UKG Pro Learning) and define, track, and report on key learning KPIs (completion rates, satisfaction scores, and behavioral changes)
• Stakeholder Management: Partner closely with Regional Managers, Store Managers, and headquarters departments to ensure cross‑functional alignment

Qualifications / Skills:

• Bachelor's degree or equivalent experience
• Minimum of 3 years in L&D, training, HR, or retail operations
• Strong facilitation and project management skills
• Bilingual proficiency: business‑level Korean and English
• Regular travel to store locations; occasional standing and walking during on‑site store training and field observations
• Core Competencies
  • Standards- and process‑oriented thinking.
  • Field orientation (learn‑by‑doing approach).
  • Cross‑cultural communication (US / Korea).
  • Collaboration and influence across cross‑functional team
• Health, Dental & Vision insurance / EAP (Employee Assistance Program) per company policy
• 401 (k) Retirement Plan with up to 5% match per company policy
• Life Insurance and AD&D (Accidental death & Dismemberment) per company policy
• BTA Insurance (Business Travel Accident Coverage)
• Company provided lunch
• Paid‑time off (PTO) and Paid Holidays per company policy
• Celebration & Condolence Benefits per company policy
• Smart Card: Earn additional 4 points to the standard $1 = 1 point
• Holiday Gift certificates per company policy
• FSA (Flexible Spending Account) per company policy
• DCFSA (Dependent Child Care Spending Account) per company policy

Work Hours: Mon to Fri, 9:00 AM - 6:00 PM

Salary Range:$76,900 - $95,750

*Actual compensation will be determined based on relevant experience, qualifications, skills, and other job‑related factors.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.