Retail Keyholder — Lead & Delight Customers (Evenings/Weekends)

Kaplan International; Colorado; On-site; USD 20,000 - 29,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

401(k) plan

Paid holidays

Job summary

Framebridge is seeking a Retail Full Time Keyholder in Hinsdale, IL. As a trusted leader on the floor, you will hold key-holding responsibilities while delivering an outstanding customer experience that keeps shoppers engaged and returning. You report to the Store Manager.

You’ll contribute to a dynamic, design-forward team with a focus on service, product knowledge, and collaboration across store operations, aiming to meet financial goals and elevate the Framebridge brand.

Qualifications

• Experience as a key holder in a customer service, retail, or hospitality role.
• Engaging personality with strong influence and relationship-building skills.
• Interest in design and excitement to work in a creative environment.

Responsibilities

• Set the standard of offering exceptional customer service and representing the Framebridge brand in our retail stores.
• Support onboarding and training great retail team members.
• Execute and improve operational activities in our retail stores to ensure customer experience and financial goals are met.
• Apply excellent listening and communication skills to build relationships with customers and coach team members.
• Demonstrate deep product knowledge and design advice to customers and train team members to do the same.
• Answer questions and troubleshoot issues using sound judgment.
• Help Framebridge deliver on our 100% happiness guarantee.
• Work a flexible schedule including evenings and weekends.

Skills

Customer service

Leadership

Communication

Flexibility

Design interest

Education

Degree in art/design or related field

Job description

Framebridge is seeking a Retail Full Time Keyholder in Hinsdale, IL. As a trusted leader on the floor, you will hold key-holding responsibilities while delivering an outstanding customer experience that keeps shoppers engaged and returning. You report to the Store Manager.

You’ll contribute to a dynamic, design-forward team with a focus on service, product knowledge, and collaboration across store operations, aiming to meet financial goals and elevate the Framebridge brand.